Privacy Policy

Wing Snob ("we," "us," "our," or "the Company") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wingsnobkitchen.rest, place orders, interact with our services, or otherwise engage with us in any way. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our site and services immediately.

We take your privacy seriously. Because we operate in the United States and serve customers across the country — including residents of California and other states with robust consumer privacy laws — we are dedicated to full compliance with all applicable federal and state privacy regulations, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act). This policy is designed to give you clear, transparent, and honest information about your data and your rights.

1. Who We Are

Wing Snob is a food service business operating in the United States. We provide restaurant-quality chicken wing dishes and related food products through our website and physical locations. Our website address is wingsnobkitchen.rest, and you may contact us at any time using the details provided at the end of this policy.

For the purposes of this Privacy Policy, Wing Snob acts as the "data controller" or "business" (as defined under applicable law) with respect to the personal information we collect from you. This means we determine the purposes and means by which your personal data is processed.

2. Information We Collect

We collect several types of information from and about users of our services. The categories of information we may collect include the following:

2.1 Personal Information You Provide Directly

When you interact with Wing Snob — whether by placing an order, creating an account, signing up for our newsletter, submitting a contact form, or participating in a promotion — you may voluntarily provide us with personal information, including but not limited to:

• Contact Details: Full name, email address, mailing address, billing address, and telephone number.
• Account Credentials: Username and password when you create an account on our platform.
• Order Information: Items ordered, delivery address, order history, special dietary preferences, and order notes.
• Payment Information: Credit or debit card numbers, billing address, and other payment-related details. Note: We do not store full payment card numbers on our servers; payment processing is handled by PCI-DSS compliant third-party processors.
• Communications: Any messages, feedback, reviews, or complaints you send to us via email, contact forms, or social media platforms.
• Promotional Participation: Information submitted in connection with contests, surveys, loyalty programs, or promotional offers.

2.2 Information Collected Automatically

When you visit our website or use our digital services, certain information may be collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies:

• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and navigation paths through our website.
• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and language settings.
• Log Data: Server logs that record your requests to our server, including the date and time of access, files requested, and any errors encountered.
• Location Data: General geographic location derived from your IP address (city/region/country level). We do not collect precise GPS location unless you explicitly grant permission for delivery purposes.
• Cookie Data: Information stored in cookies and similar technologies on your device. Please see Section 8 of this policy for more information about our use of cookies.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Social Media Platforms: If you choose to connect your social media account or log in via a social media platform (such as Facebook or Google), we may receive profile information, including your name, email address, and profile photo, subject to the privacy settings you have configured on that platform.
• Third-Party Delivery Partners: Information from delivery platforms (such as DoorDash, Uber Eats, or Grubhub) that may facilitate order fulfillment on our behalf.
• Analytics Providers: Aggregated and anonymized data from analytics services that help us understand how users interact with our website.
• Marketing Partners: Contact information or demographic data from advertising networks or marketing partners, consistent with their own privacy policies and applicable law.

2.4 Sensitive Personal Information

In limited circumstances, we may collect information that could be considered sensitive, such as dietary restrictions or food allergies that you provide to us for order customization purposes. We collect this information solely to fulfill your food service request and do not use it for any other purpose without your explicit consent.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. The specific purposes for which we use your personal information include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including managing payment transactions and coordinating delivery or pickup logistics.
• Creating and managing your customer account, including authentication and password recovery.
• Communicating with you about your orders, including order confirmations, preparation status updates, and delivery notifications.
• Responding to your inquiries, complaints, or requests submitted via our contact channels.
• Administering loyalty programs, promotions, contests, and special offers.

3.2 Analytics and Service Improvement

• Analyzing usage trends and patterns on our website to understand how customers interact with our digital platforms.
• Evaluating the effectiveness of our menu offerings, pricing strategies, and promotional campaigns.
• Conducting internal research to improve our products, services, and customer experience.
• Testing new features, website layouts, and service improvements.
• Monitoring and maintaining the security and performance of our website and technology systems.

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, or special offers about Wing Snob products and services, where you have provided consent or where we have a legitimate interest to do so.
• Displaying targeted advertisements on our website or third-party platforms based on your browsing history and preferences.
• Conducting surveys and gathering feedback to improve our marketing communications.
• Managing our social media presence and engaging with customers through digital channels.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any of our emails, or by contacting us directly at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or operational messages related to your orders or account.

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws, regulations, and legal obligations.
• Responding to lawful requests from government authorities, courts, or law enforcement agencies.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, or safety of Wing Snob, our customers, employees, or third parties.
• Detecting, investigating, and preventing fraudulent transactions, unauthorized access, and other illegal activities.

4. Legal Basis for Processing

Under applicable United States privacy law — including the CCPA/CPRA and the FTC Act — we collect and process your personal information on the following bases:

• Contractual Necessity: Processing is necessary to fulfill your orders and provide the services you have requested from us.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and marketing our products, provided that such interests are not overridden by your rights and interests.
• Consent: Where required by law, we will obtain your explicit consent before processing your personal information for specific purposes, such as sending marketing emails or using non-essential cookies.
• Legal Obligation: Processing is necessary to comply with applicable laws and regulations.

5. Sharing Your Information With Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. However, we may share your personal information in the following limited circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers who assist us in operating our business and providing services to you. These providers are contractually obligated to use your information only as directed by us and in accordance with applicable law. Categories of service providers include:

• Payment Processors: Companies that securely process credit and debit card transactions on our behalf.
• Delivery Partners: Third-party delivery services that fulfill physical food orders to your location.
• Cloud Hosting and IT Services: Providers that host our website, databases, and technology infrastructure.
• Email and Communication Services: Platforms that help us send order confirmations, newsletters, and customer service communications.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Marketing and Advertising Platforms: Networks that help us display relevant advertisements online.
• Customer Support Tools: Platforms that facilitate our customer service operations.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Protect and defend the rights or property of Wing Snob.
• Prevent or investigate possible wrongdoing in connection with our services.
• Protect the personal safety of users of our services or the public.
• Protect against legal liability.

5.3 Business Transfers

In the event that Wing Snob is involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, or similar corporate transaction, your personal information may be transferred as part of that transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your personal information with additional third parties when you have given us your explicit consent to do so, such as when you participate in joint promotional activities or social media integrations.

5.5 California-Specific Disclosures — "Do Not Sell or Share My Personal Information"

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information. While we do not sell personal information in the traditional sense, certain advertising and analytics practices may be considered "sharing" under California law. California residents may submit an opt-out request by contacting us at [email protected] or by following the cookie opt-out mechanisms described in Section 8 of this policy.

6. Data Security

We take the security of your personal information very seriously. We implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your browser and our website is protected using Transport Layer Security (TLS) encryption. Sensitive data stored in our databases is encrypted at rest.
• Access Controls: Access to personal information is restricted to employees and contractors who have a legitimate business need to access it. All personnel with access to personal data are bound by confidentiality obligations.
• Payment Card Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) for the handling of credit and debit card information. Full card numbers are not stored on our servers.
• Regular Security Assessments: We conduct periodic reviews of our data collection, storage, and processing practices, as well as vulnerability assessments of our technology systems.
• Incident Response: We maintain a data breach response plan and will notify affected individuals and relevant authorities in the event of a security breach as required by applicable law, including state data breach notification laws.
• Vendor Security: We require our third-party service providers to maintain appropriate security standards for any personal information they process on our behalf.

Despite our efforts, no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you believe your account has been compromised, please contact us immediately at [email protected].

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Available to All Users

• Right to Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the purposes for which it is used and the third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions permitted by law (such as where retention is necessary to complete a transaction, comply with a legal obligation, or detect fraud).
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.

7.2 Additional Rights for California Residents (CCPA/CPRA)

California residents have additional rights under the CCPA and CPRA, including:

• Right to Know: The right to know about the personal information we collect, use, disclose, and sell, including the categories of personal information, the purposes of collection, and the categories of third parties with whom we share information.
• Right to Opt Out of Sale or Sharing: The right to direct us not to sell or share your personal information with third parties.
• Right to Limit Use of Sensitive Personal Information: The right to limit our use of sensitive personal information to what is necessary to provide the requested services.
• Right to Non-Discrimination: The right not to receive discriminatory treatment for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, or provide a different level of quality because you exercised your privacy rights.

7.3 How to Exercise Your Rights

To exercise any of the rights described above, you may contact us using the following methods:

We will verify your identity before processing your request. We may ask you to provide certain information to confirm that you are who you say you are. We will respond to your request within the timeframes required by applicable law — generally within 45 days for California residents, with the possibility of a 45-day extension where necessary.

You may also designate an authorized agent to make a request on your behalf. Authorized agents must provide written authorization or a power of attorney, and we may require additional verification from you directly.

8. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small text files that are placed on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website and cannot be disabled. They enable core functions such as security, network management, and account access.
• Performance and Analytics Cookies: These cookies allow us to count visits, traffic sources, and understand how visitors interact with our website, helping us improve performance and user experience.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferences, saved cart items, and language settings.
• Targeting and Advertising Cookies: These cookies may be set through our website by our advertising partners to build a profile of your interests and display relevant advertisements on other sites.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. You may also use the cookie consent tool displayed when you first visit our website to manage your cookie preferences by category. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders or access certain features.

For more detailed information about the specific cookies we use, their purposes, and how to opt out, please refer to our full Cookie Policy, which is available on our website at wingsnobkitchen.rest.

9. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

When personal information is no longer required for any of the purposes stated in this policy, we will securely delete, destroy, or anonymize it in a manner consistent with applicable law and our internal data disposal procedures.

10. Children's Privacy

We comply fully with the Children's Online Privacy Protection Act (COPPA), which requires verifiable parental consent before collecting personal information from children under the age of 13. If you are under 18, you are not permitted to use our website or services or to submit any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 13 without proper parental consent, we will take immediate steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action.

11. International Data Transfers

Wing Snob is based in the United States, and our primary data processing activities occur within the United States. However, some of our third-party service providers — such as cloud hosting companies, analytics platforms, and marketing tools — may process your data on servers located in other countries.

If your personal information is transferred outside of the United States, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law. These safeguards may include:

• Entering into data processing agreements with our service providers that include standard contractual clauses or equivalent protections.
• Ensuring that our service providers are certified under recognized privacy frameworks where applicable.
• Conducting due diligence on the privacy and security practices of third-party providers who process data internationally.

By using our website and services, you acknowledge that your personal information may be processed in countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

12. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or services that are not operated by Wing Snob. When you click on such links, you will be directed to those third parties' websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

We strongly encourage you to review the privacy policy of every website you visit. The inclusion of a link on our website does not imply our endorsement of the third party's privacy practices or their website.

13. California "Shine the Light" Law

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents to request, once per calendar year, information about the categories of personal information (if any) that Wing Snob disclosed to third parties for direct marketing purposes in the preceding calendar year. If you are a California resident and would like to make such a request, please contact us at [email protected] with "Shine the Light Request" in the subject line.

14. Do Not Track Signals

Some web browsers have a "Do Not Track" (DNT) feature that signals to websites that you do not wish to have your online activity tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. At this time, our website does not respond to DNT browser signals. However, you may use the cookie management tools described in Section 8 of this policy to limit certain types of tracking on our site.

15. How to File a Privacy Complaint

If you believe that Wing Snob has violated your privacy rights or has not complied with this Privacy Policy or applicable privacy law, we encourage you to first contact us directly so that we can attempt to resolve the issue:

• Email: [email protected]
• Website: wingsnobkitchen.rest

We take all privacy complaints seriously and will investigate and respond to your complaint as promptly as possible and within the timeframes required by law.

15.1 Filing a Complaint With a Regulatory Authority

If you are not satisfied with our response or believe that we are processing your personal data not in accordance with the law, you have the right to file a complaint with the appropriate regulatory authority. In the United States, relevant authorities may include:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including those relating to unfair or deceptive privacy practices. You may file a complaint at www.ftc.gov/complaint.
• California Privacy Protection Agency (CPPA): California residents may contact the California Privacy Protection Agency, which is responsible for enforcing the CCPA/CPRA. Information is available at cppa.ca.gov.
• State Attorney General: Residents of various states may also file complaints with their state Attorney General's office regarding privacy violations. Contact information for your state Attorney General can be found through the National Association of Attorneys General (NAAG) at www.naag.org.

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, services, or applicable law. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website with a new "Last Updated" date at the top of the page.
• Sending an email notification to registered account holders where required by law or where we deem the changes significant enough to warrant direct notification.
• Displaying a prominent notice on our website homepage or in our app for a reasonable period following any material changes.

Your continued use of our website and services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are here to help and will respond to all inquiries as promptly as possible.

This Privacy Policy was last updated on June 26, 2026, and is effective as of that date. All previous versions of this Privacy Policy are superseded by this document.